At Pacific Chill Carriers (“we,” “us,” or “our”), transparency and trust are at the core of how we do business. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://www.pacificchillcarriers.com), contact us, or use any of our logistics and transportation services.
We’re committed to keeping your information secure, using it responsibly, and giving you control over how it’s used.
Information We Collect
Information You Provide
We may collect personal information you share with us directly, including:
- Contact information – name, company, email, phone number, and business address.\
- Account and billing details – payment information for services, invoicing data, and related records.
- Service inquiries and correspondence – information you provide when you request a quote, submit a shipment form, or contact our team.
- Driver or partner applications – employment or contractor information, such as experience, licensing, or certifications.
- Feedback or testimonials – when you voluntarily provide feedback about our services.
Information From Third Parties
We may also receive information from:
- Social media platforms (LinkedIn, Facebook, Instagram, etc.) when you engage with our pages.
- Industry partners – including freight brokers, dispatch platforms, or transportation management systems that share relevant shipment or contact data in compliance with privacy law.
- Publicly available sources – such as business directories or carrier databases.
Automatic Data Collection
Like most companies, we use standard technologies to understand how our website and systems are used. This may include:
- Device data – browser type, operating system, IP address, and general location.
- Website activity – pages visited, time on site, and navigation patterns.
- Cookies and analytics tools – including Google Analytics and Meta Pixel, to help improve website performance and outreach.
You can control cookie preferences in your browser settings or by using privacy tools such as DuckDuckGo or uBlock Origin.
How We Use Your Information
We use personal information to:
- Provide and manage logistics services, including shipments, tracking, and customer communications.
- Process payments and transactions securely.
- Respond to inquiries and offer customer support.
- Maintain safety and compliance, including DOT, FMCSA, and data-security standards.
- Improve our services through analytics and internal research.
- Send updates and marketing communications (only if you’ve opted in).
We never sell or rent personal information. Any data we share is strictly limited to the purposes listed below.
How We Share Your Information
We may share limited information with:
- Service providers – such as IT, payment processors, marketing, or cloud hosting partners who assist our operations.
- Compliance partners – including insurance, legal, and audit providers.
- Business transfers – in the event of a merger, acquisition, or sale of assets, your information may be included as part of that process, consistent with this policy.
- Regulatory authorities – as required by law or to meet safety and compliance obligations.
All partners and vendors are required to maintain the same level of data protection that we uphold internally.
Your Choices
You have full control over how your information is used:
- Opt-out of marketing emails at any time by clicking “unsubscribe.”
- Manage cookies through your browser or privacy plugins.
- Request access or deletion of your personal data by contacting us directly at privacy@pacificchillcarriers.com.
We respect all applicable state and federal privacy laws, including CCPA, and will respond promptly to any data requests.
Data Retention
We retain your personal information only as long as necessary to fulfill operational, legal, and compliance obligations — typically to manage logistics activity, satisfy accounting requirements, or resolve disputes. After that, information is securely deleted or de-identified.
Security
Protecting your information is a top priority.
We use organizational, administrative, and technical safeguards — including encryption, restricted access, and secure hosting — to protect data from unauthorized access or misuse. While no system is 100% secure, we continuously monitor and update our protocols to meet industry standards.
Job Applicants and Drivers
If you apply to work or drive with Pacific Chill Carriers, we collect the information you submit (e.g., work history, certifications, and contact details). We use this information solely to evaluate and process applications in compliance with employment and transportation regulations.
Children’s Privacy
Our services are intended for business and professional use. We do not knowingly collect information from anyone under 18 years of age.
Accessibility
Pacific Chill Carriers is committed to making our website usable for everyone — including visitors who rely on assistive technology.
If you’re having trouble accessing any part of our site, we want to know. Email us at help@pacificchillcarriers.com and include “Accessibility Concerns” in the subject line so we can prioritize your message.
In your email, please tell us what you’re experiencing and, if you’d like a call back, include a phone number where we can reach you. A member of our team will follow up to understand the issue and work with you on a solution.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page.
If any updates are significant, we’ll make sure you’re notified — either right here on our website or directly by email, when required.
Contact Us
For questions, requests, or privacy-related concerns, please reach out to us at help@pacificchillcarriers.com.