Getting Started
How does Pacific Chill Carriers work?
We keep cold-chain shipping simple. You tell us what needs to move, where it’s headed, and when it needs to be there. We handle the rest.
Each order is paired with a temperature-controlled truck — fully equipped with live tracking and FSMA-compliant monitoring. From pickup to delivery, you’ll get real-time updates, so there are no surprises — just steady, reliable movement.
What kind of freight do you handle?
If it needs to stay cool, we move it.
We specialize in temperature-sensitive freight like fresh produce, dairy, frozen foods, and pharmaceuticals.
Most of what we do is short-haul and regional across California and the Western U.S. — quick, efficient routes where freshness really matters.
Do I have to fill a full truck?
Nope. We work with both full truckloads and smaller shipments (LTL).
Whether it’s a few pallets or a full trailer, we’ll match the right equipment and schedule to fit your load.
Tracking & Operations
Can I see where my shipment is?
Always. Every truck in our fleet runs on Samsara telematics — that means you can see location, temperature, and delivery status in real time, no middle men.
You’ll get updates along the way, and if something changes, we’ll let you know before you have to ask.
What happens if there’s a delay?
We’re on it. Our dispatch team watches every load live — traffic, weather, dock times, all of it.
If something shifts, we reroute, adjust, and keep you in the loop. The goal is simple: no guessing, no ghosting.
Are you compliant with industry standards?
Yes — top to bottom. We’ve even gone the extra mile to ensure our drivers have their food handlers card.
We follow FSMA, FDA, DOT, and CARB standards. Every driver and trailer is inspected before dispatch.
That means clean equipment, calibrated reefers, and temperature logs that back it all up.
Pricing & Payments
How do rates work?
We price based on lane, distance, weight, fuel, and load type.
Before you book, we’ll send a clear quote — no hidden fees, no small print.
If you run the same lane regularly, we can set up dedicated pricing so your costs stay steady week to week and you can forecast your business.
Is there a fuel surcharge?
Yes, but it’s transparent. When fuel prices move, you’ll see a small surcharge listed separately on your quote.
We don’t bury costs — you’ll always know what you’re paying for.
Do you offer contracts or recurring routes?
Definitely. Many of our customers lock in consistent lanes to keep freight and pricing predictable.
Start with one route — we’ll help you build from there.
When do I get billed?
Once your load delivers, we’ll send an invoice and proof of delivery right to your inbox.
We accept ACH, credit, and wire on approved terms.
Service Area & Capabilities
Where do you operate?
We’re based in California and serve the Western U.S. — including Arizona, Nevada, Oregon, and Washington.
Our focus is short-haul refrigerated freight, but we’re expanding to cover more regional routes each season.
Do you offer cross-docking or storage?
Yes — through our cold-storage partners.
We can help with cross-docking, consolidation, and staging to make your logistics flow easier.
If you’ve got multi-stop or multi-pickup freight, we’ll design a plan that cuts miles, not corners.
Can you handle urgent loads?
Yes. If you’ve got freight that can’t wait, reach out.
Our expedited reefer service is built for time-sensitive moves — we’ll confirm truck availability in minutes.
Safety, Quality & Compliance
How do you keep freight safe?
Safety isn’t just policy — it’s a habit built into our DNA.
Every truck and trailer gets a pre-trip inspection, sanitation check, and temperature test before leaving the yard.
Drivers are trained in FSMA compliance and use live sensors to track conditions the entire way.
How do you make sure temperature stays consistent?
We verify every reefer before dispatch and monitor it in real time with Samsara sensors.
If temperature fluctuates, we get alerts instantly — not after the fact. You’ll also get access to those records anytime you need them.
Do you have cargo insurance?
Yes — and it’s comprehensive.
We maintain cargo and liability coverage that meets federal requirements. Need a certificate? We’ll send it same-day.
Support & Contact
How do I book a load?
Easy. Just send an email to help@pacificchillcarriers.com or request a quote directly on our website.
Once we have your details, we’ll confirm the truck and send your rate confirmation — usually within minutes.
Do you offer 24/7 support?
Yes. Dispatch is staffed around the clock.
If your load’s on the road, so are we. After hours, the same number connects to our on-call team. You’ll always reach a real person who knows your shipment.
How do I become a customer or carrier partner?
Simple — fill out our account setup form.
You’ll get a welcome packet, compliance checklist, and your direct point of contact on our operations team.
Our Approach
At Pacific Chill Carriers, reliability isn’t a slogan — it’s a system.
We believe it shouldn’t be complicated to get freight moved the right way. With clear communication, technology that works, and a team that actually answers the phone, we keep things simple and dependable.
From farm to dock to door, every shipment matters, every update counts, and every mile is monitored — so your freight stays cold, your schedule stays tight, and your trust stays intact.